Shipping Policy

All packages are dispatched within a reasonable 2-5 business days (but more often than not dispatched same or next day of order) and are well packaged to cover any contingencies in transit.
Delivery times after dispatch:
Canada: 3 to 5 business days
USA: 4-8 business days
Europe: 4 to 14 business days
All shipments of Princess & Dragon items are made through Canada Post. In order to ensure the quality of our service and to ensure safe delivery to you, all shipments are insured and have a tracking number that will be emailed to you as soon as the package is shipped. Please note, however, that conditions beyond our control (bad weather, strikes, customs, etc.) may cause additional delays.

we offer free shipping on orders of $150 or more in Canada.
The products are sent in standard parcel format, so they will be delivered to your mailbox. If you are not present during the delivery, Canada Post will leave a delivery notice indicating at which post office you can pick it up. Delivery times are not guaranteed, therefore Princesse & Dragon disclaims any responsibility for a delay in receiving the package. Please communicate with us when there is a significant delay.
For the United States and Europe, there is a choice between delivery with tracking number (delays remaining the same) or express delivery (including tracking number). Charges apply for these.
If your scarf is damaged, contact us upon receipt. We will find the most suitable arrangement for the situation. All our shipments are made by postal package in packaging guaranteeing perfect protection of the contents.
Customs charges may apply for deliveries outside of Canada. The customer is responsible for paying the taxes and customs tariffs that apply in his country.

payment methods
All prices displayed are in Canadian dollars (C$). For your convenience, we offer several payment methods: Visa, MasterCard, and PayPal. The total amount of your purchase will be automatically debited from your credit card or your PayPal account.
For your security, all credit card transactions will be processed on PayPal's secure site. However, you are not required to have or create a PayPal account to pay by Visa or MasterCard.
If you have any questions during your online purchases or if you need assistance, we will be happy to assist you in the process. You can contact us at 514-557-1098