All parcels are shipped from Montreal within a reasonable timeframe of 2 to 5 business days (often as early as the next business day after your order is placed). Each parcel is carefully packed to ensure optimal protection during transport.
Estimated delivery times after shipment:
Canada: 1 to 8 business days, depending on the province
Europe: 4 to 14 business days
All Princesse & Dragon shipments are sent via Canada Post or UPS. To ensure quality service and safe delivery, all parcels are insured and include a tracking number, which will be emailed to you as soon as your order has been shipped. Please note that conditions beyond our control (weather events, strikes, customs, etc.) may result in additional delays.
We offer free shipping on orders of $150 or more within Canada. Products are shipped as standard parcels and will be delivered directly to your mailbox whenever possible. If you are not at home at the time of delivery, Canada Post will leave the parcel in a safe place or a delivery notice indicating where you can pick up your order.
Delivery times are not guaranteed, and Princesse & Dragon cannot be held responsible for delays in the receipt of your order. In the event of a significant delay, please contact us so that we can assist you.
For shipments to Europe or other regions where shipping fees are not included, we strongly recommend choosing a shipping option with tracking so that you can locate your parcel at any time.
Damaged products
If your scarf is damaged, please contact us as soon as you receive it. We will find the most suitable solution for your situation. All our parcels are shipped in packaging that provides optimal protection for the contents.
Customs fees
Customs fees may apply to deliveries outside Canada. The customer is responsible for all taxes and customs duties applicable in their country.
We are committed to ensuring fast and efficient delivery of your orders. However, it is the customer’s responsibility to provide a complete and accurate shipping address when placing an order.
Incorrect or incomplete address
If an order is returned to us due to an incorrect or incomplete address provided by the customer. We can reship your order to the correct address once it has been updated. Reshipping costs will be at the customer’s expense.
If you have any questions about your online purchase or need assistance, we will be happy to help. You can contact us at 514-557-1098.
