ORDER PROCESSING
Orders are prepared on Mondays, Wednesdays and Fridays, with a midday cut-off. An order placed after midday, or on a day without processing, is handled at the next preparation. Every parcel is carefully packaged to ensure optimal protection in transit.
SHIPPING AND DELIVERY TIMES BY REGION
We ship from local centres to speed up delivery and simplify customs.
- Canada: shipped from Montréal via Canada Post. Estimated delivery after dispatch: 1 to 8 business days depending on the province.
- United States: shipped from our US centre in New York State via USPS, as a domestic delivery. Customs duties already settled, nothing to pay on delivery. Estimated delivery: 2 to 7 business days depending on your state.
- France: shipped from our French centre in Charente-Maritime via Colissimo. VAT and duties already settled, nothing to pay on delivery. Estimated delivery: 2 to 5 business days depending on your department.
- Rest of the world: shipped from Montréal via Canada Post. Customs duties and taxes may apply and are the customer's responsibility, according to the regulations of their country. Estimated delivery: varies by destination.
FREE SHIPPING
Shipping is free on all orders of 150 CAD or more within Canada, 150 USD or more within the United States, and 150 EUR or more within France. Below these thresholds, shipping costs are calculated at checkout.
TRACKING AND INSURANCE
All shipments are insured and include a tracking number, sent by email as soon as your order is dispatched. For destinations outside our local zones, we strongly recommend a tracked shipping option so you can locate your parcel at any time.
DELIVERY AND ABSENCE
Standard parcels are delivered directly to your mailbox. If you are not home, the carrier will leave the parcel in a safe place or a notice indicating where to collect it.
DELIVERY TIMES ARE NOT GUARANTEED
Delivery times are estimates and are not guaranteed. Circumstances beyond our control (weather, strikes, customs, etc.) may cause additional delays. Princesse & Dragon cannot be held responsible for transit delays. If your order is significantly delayed, please contact us and we will assist you.
DAMADGE ITEM
If your scarf arrives damaged, please contact us as soon as you receive it. We will find the solution best suited to the situation.
INCORRECT OR INCOMPLETE ADDRESS
It is the customer's responsibility to provide a complete and accurate delivery address. If an order is returned to us because of an incorrect address, we can reship it once the address has been corrected; reshipping costs are the customer's responsibility.
CUSTOMS AND TAXES
Within Canada, the United States and France, applicable duties and taxes are already covered: you have nothing to pay on delivery. For other destinations, customs duties and taxes may apply and are the responsibility of the customer, according to local regulations.
QUESTIONS?
Write to us at info@princesseetdragon.com or call us at 514-557-1098. We will be glad to help.
