Refund policy

Princesse & Dragon guarantees customer satisfaction.

If you are not satisfied with your purchase, Princesse & Dragon commits to exchange it or offer a refund (excluding shipping fees). You have a period of 14 days to return your item.

The return process is at the customer's discretion, convenience, and expense. Returned items must be in good condition and in their original packaging, with an additional packaging that fully covers the product. They must show no signs of use.

Only after verifying that these conditions are met will Princesse & Dragon proceed with the refund for the returned items. Otherwise, no refund will be issued, and the customer will remain the owner of the product, which they can retrieve from the Princesse & Dragon headquarters within one month.

Princesse & Dragon commits, at the customer’s choice, to refund or exchange defective products or items that do not match the order. Irregularities in the product prints are not considered as defects or hidden faults, as they are inherent to the artisanal techniques used in the production of the items.

Return Policy for Customers Outside of Canada

When filling out the customs form, MARK THE PARCEL AS "RETURNED GOODS". This is a crucial step for us to be able to receive the garments back in our studio.

Send your return to:

Princesse & Dragon
531 Davaar Avenue
Montreal, Quebec
H2V 3A7, Canada