Refund policy

Princesse & Dragon guarantees the satisfaction of the consumer. If you are not satisfied with your purchase, Princesse & Dragon will offer you the possibility to exchange your item or refund the amount of your purchase.

All products sold are covered by the "satisfied or your money back" clause. The customer has a cooling off period of 14 days during which he may return the products with no requirement to supply any reasons of return. This period begins at the time the goods are received. If the customer exercises his right of withdrawal, the company Princesse & Dragon agrees to reimburse him for the sums paid upon receipt of the returned goods, and using the payment method he chose.

The return method is at the initiative, convenience and cost of the Customer. The products must imperatively be in good condition and returned in their original packaging, to which should be added an outer pack covering the whole product. They must display no signs of use.

It is only after Princesse & Dragon has checked that these conditions have been met that it will issue a refund for the sums received for the returned items, with the exception of the initial carriage costs. Otherwise, no reimbursement may be demanded, and the customer will remain the owner of the product, which you may come and collect from Princesse & Dragon head office within a maximum period of one month.

WARNING! PRODUCTS PURCHASED FROM OUR RETAILERS ARE SUBJECT TO RETURN POLICIES FROM THE STORE IN QUESTION. THIS ARTICLE APPLIES, THEREFORE, ONLY FOR PURCHASES MADE ON THIS WEBSITE.

Also, all the items purchased on sale are considered final sales and are not subject to be reimbursed nor exchanged.