Shipping Policy

All packages are shipped from Montreal within a reasonable time frame of 2 to 5 business days (often the day after the order is placed). Each package is carefully packed to ensure optimal protection during transport.

Estimated delivery times after shipping:

• Canada: 1 to 8 business days, depending on the province
• United States: 4 to 10 business days, depending on the state
• Europe: 4 to 14 business days

All Princesse & Dragon shipments are handled by Canada Post or UPS. To ensure the quality of our service and the security of your delivery, all shipments are insured and include a tracking number, which will be emailed to you once the package has been shipped. However, please note that conditions beyond our control (weather, strikes, customs, etc.) may cause additional delays.

We offer free shipping on orders of $150 or more within Canada. Products are shipped as standard parcels, meaning they will be delivered directly to your mailbox. If you are not present at the time of delivery, Canada Post will either leave the package in a safe location or provide a delivery notice indicating the nearest post office for pickup.

Delivery times are not guaranteed, and Princesse & Dragon assumes no responsibility for delays in receiving your package. In the event of a significant delay, please contact us, and we will assist you.

For shipments to Europe or other regions where shipping fees are not included, we strongly recommend selecting a shipping option with tracking to ensure your package can be located at all times.

Damaged Products
If your scarf is damaged, please contact us as soon as you receive it. We will find the most appropriate solution for the situation. All our shipments are packaged to ensure perfect protection of the contents.

Customs Fees
Customs fees may apply for deliveries outside of Canada. The customer is responsible for paying any applicable taxes and customs duties in their country.

We are committed to providing fast and efficient delivery of your orders. However, it is the customer’s responsibility to provide a complete and accurate delivery address when placing an order.

Incorrect or Incomplete Address
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the following options are available:

• Reshipment
  We can reship your order to the correct address once it has been updated. The reshipping costs will be the responsibility of the customer.

If you have any questions while shopping online or need assistance, we will be happy to guide you through the process. You can contact us at 514-557-1098.